Reference

How bd995 Handles Your Personal Information

This Privacy Policy explains exactly what personal data bd995 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we keep that data safe.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsData retention clarityYour right to request changes

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What Information We Collect and Why

bd995 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bd995, we collect the details you provide during registration — your name, email address, date of birth and contact number. If you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction reference and wallet number to verify

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the movement of funds against your account. We do not store your mobile banking PIN or full wallet credentials. We also collect device and browser data automatically — your IP address, the type of handset you use, and session timestamps — so we can detect suspicious
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login attempts and keep your account secure. When you reach out to our support team, any messages or chat logs are stored temporarily to help us resolve your issue and improve our response quality. Data collected through our platform is processed only for the purposes stated
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in this policy. How long we keep each type of data, and your rights to access or delete it, are explained in the sections below. Availability of these rights may vary depending on applicable local law and your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, you can contact bd995 directly through any of the channels below. We aim to acknowledge privacy requests promptly and resolve them in line with the obligations that apply to your eligible region.

Live Chat Open the chat widget inside your logged-in account. Identify your request as a privacy matter so our team routes it to the right person without delay.

Email Support Send your data request or privacy concern to our support email. Include your registered account number and the specific action you are requesting.

Account Help Centre Log in on mobile or desktop, navigate to Account Settings, and use the Help section to submit a formal data request through your verified account profile.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

bd995 applies several layers of protection to your account and the personal data attached to it. Payment data from bKash, Nagad and Rocket transactions is handled through encrypted connections, and we do not share wallet references with third parties outside of what is needed to process your transaction. Cookies on our site are used to keep your session active, remember your wallet preference and measure how pages are used — you can manage non-essential cookies through your browser settings at any time.

Encrypted Connections

All data exchanged between your device and our platform travels over SSL-encrypted connections, covering login, account updates and payment steps via bKash, Nagad or Rocket.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. You can block non-essential cookies through your browser without losing account access.

Data Retention Period

Account data is kept for as long as your account remains active and for a period after closure as required by applicable obligations. You can request a specific retention timeline through our support channels.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transaction, and with service providers who support platform operation under confidentiality agreements.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about data rights, account information and how your privacy is managed on bd995. If your question is not covered here, use the live chat or email channel listed above.

We collect your name, email, date of birth and phone number at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference tied to your account wallet.

Yes. Log in, go to Account Settings and submit a data access request, or contact support by email. We will respond based on the obligations that apply to your eligible region and local law.

No. We record only the transaction reference and wallet number needed to verify your deposit or withdrawal. Your mobile banking PIN and full credentials are never stored on our side.

Session cookies keep you logged in and preference cookies remember your payment choice. You can block non-essential cookies in your browser settings without losing access to your account.

Only payment processors handling your bKash, Nagad or Rocket transactions, and service providers who help run the platform. All third parties operate under strict confidentiality terms and receive only what they need.

Data is retained for a period after account closure as required by applicable rules in your eligible region. You can ask our support team for the specific timeline that applies to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBd995 Glossary InfoEasy User Profile

How bd995 Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Encrypted Connections

Cookie Controls

Data Retention Period

Third-Party Sharing

Frequently Asked Questions About Your Privacy

01 What personal data does bd995 collect when I open an account?

02 Can I request a copy of the data bd995 holds about me?

03 Does bd995 store my bKash, Nagad or Rocket PIN or wallet password?

04 How do cookies work on the bd995 site and can I turn them off?

05 Who does bd995 share my data with?

06 How long does bd995 keep my account data after I close my account?

Privacy Policy

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